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Lifetime Warranty

Lifetime Warranty

At Nature Sparkle, our jewelry is crafted with the highest quality materials with care and precision and we stand behind the quality of each and every piece. Every purchase is backed by our Manufacturer Warranty, which guarantees your piece is free of any initial quality defects. Our jewelry is designed to last you a lifetime and beyond. However, the reality is that fine diamond jewelry is delicate and requires care. Over time, exposure to harsh chemicals, rough handling, rhodium wear, and accidents may affect the integrity of your ring.

Our belief in our jewelry quality is exactly why we offer two additional comprehensive Warranty options:

- 3-Year Warranty – One-time payment of $250
- Lifetime – One-time payment of $390

We want to ensure your jewelry lasts for a lifetime and beyond! The one-time purchase of a Warranty Package ensures peace of mind that your jewelry will receive professional upkeep over time and keep it looking brand new forever

Important Note:

- The purchase of a Warranty Package only applies to ONE ITEM. For coverage of additional items, an additional Warranty must be purchased. View purchases in Your Account.
- Warranty Packages (3-Year and Lifetime) are final sale, nonrefundable, and non-transferable.
- Theft or loss of your entire ring is NOT covered by any of our warranties; a Nature Sparkle Warranty is not insurance. We recommend insuring your jewelry through a trusted insurance provider for additional protection of your investment.
- Purchase a Warranty Package at checkout or contact us for help.
- View your purchased Warranty Package(s) anytime in Your Account.

Manufacturer Warranty (Basic) – Free with every purchase

All our pieces are covered by our Lifetime Manufacturing Warranty. We guarantee that all our pieces are free from manufacturing defects for the lifetime of the product. If you believe your jewelry has a manufacturing defect, you may return it for inspection.

- If we confirm a manufacturing defect, we will repair or replace the item at no cost.
- If the item is no longer available, we will replace it with a like-kind item or provide a refund equal to the original purchase price.
- If the issue is not due to a manufacturing defect, repair services will be available at cost, and we will notify you before proceeding.
- Most items are covered by our FREE 30-Day Return Policy if you wish to return your item instead.

What’s Covered?

- Manufacturing Defects
  Any manufacturing defects found upon initial delivery. Contact us for help.
- One Ring Resizing
  We offer one FREE complimentary ring resizing within the first year of purchase. Additional resizing will incur a $25 fee for gold rings and $50 for platinum rings.
  - NOTE: Eternity rings and certain delicate styles may require a full remake and cannot be resized traditionally.

What’s NOT Covered?

- Normal wear and tear: Including prong wear, stone loss, or bent settings.
- Accidental Damage: Improper handling, accidents, or exposure to harsh chemicals.
- Additional Resizes or resizing after the first year
- Lost or fallen stones: Repairs can be done at a cost
- Cleaning and inspections: Can be done at a cost
- Rhodium replating, refinishing, and polishing
- Theft, loss, or damage from outside repairs or modifications: A Nature Sparkle warranty is not insurance; we recommend insuring your jewelry through a trusted insurance provider.
- You are responsible for shipping your jewelry to us, and must also cover the return shipping.
- International customers: Additional fees may apply for return shipping.

3-Year Warranty – One-Time Payment of $250

What’s Covered?

- Manufacturing Defects:
  Any manufacturing defects found upon initial delivery.
- 3-Year Ring Resizing
  We offer free ring resizing throughout the 3 years of your warranty.
  - Resizing after the first 3 years will incur a $25 fee for gold rings and $50 for platinum rings.
    - **NOTE: Eternity rings and certain delicate styles may require a full remake and cannot be resized traditionally.

- 3-Year Cleaning & Inspections
  We include free professional cleaning and inspection services every six months during your 3-year warranty. We recommend these inspections to ensure your prongs and settings remain secure, reducing the risk of stone loss.
  - Additional repairs needed after inspection can be performed at cost.
- 3-Year Refinishing, Repolishing & Rhodium Plating
  Rhodium plating is a process that enhances the brightness and durability of white gold jewelry. Over time, this plating can wear off, but we offer complimentary refinishing services throughout your 3-year warranty to keep your jewelry looking shiny and brand new.
- 3-Year Fallen Stone Repair
  While we ensure high-quality craftsmanship, fine jewelry is delicate and requires care. If your stones become loose or fall from their settings, we offer free stone re-setting during your 3-year warranty.

What is NOT Covered?

- Stone Loss
  Side and center stones can be replaced at a cost – we recommend insuring your jewelry through a trusted insurance provider.
- Theft, Loss, or Damage from outside repairs or modifications
  Nature Sparkle warranty is not insurance – we recommend insuring your jewelry through a trusted insurance provider.
- You are responsible for shipping your jewelry to us. We cover the return shipping.
- International customers: Additional fees may apply for return shipping.