Frequently Asked Questions (FAQ)

Why Nature Sparkle?

 

What makes Nature Sparkle different from other jewelry retailers?

At Nature Sparkle, we offer transparent pricing, ethical sourcing, and exceptional craftsmanship and customization. Our online model allows us to provide high-quality jewelry at competitive prices without compromising on service.

 

I’m not sure where to start with choosing my engagement ring…

We’re here to help! We offer free one-on-one personalized virtual visits with our jewelry experts who can help answer any questions you have regarding diamonds, settings, design, customization options, and budget.

 

Does Nature Sparkle have physical store locations?

We have a showroom in NYC. Our main focus is to operates exclusively online, allowing us to offer a vast selection of high-quality jewelry at competitive prices.

 

Can I visit a showroom to view your jewelry in person?

Yes, you can schedule an appointment in our NYC showroom.

 

Return Policy

 

What is your return policy?

We offer a hassle-free return policy, allowing you to return any item in its original, unworn condition within 30 days for a full refund or exchange.

 

What if my ring arrives and I don’t love it?

We offer a 30-day return policy. If for any reason you’re not satisfied, you can return your ring in its original, unworn condition for a full refund or exchange.

 

Shipping

 

Do you offer free shipping?

Yes, we provide free tracked UPS shipping on all orders, ensuring your jewelry reaches you safely and promptly.

 

How can I track my order?

Once your order ships, you’ll receive a tracking number via email to monitor its delivery status.

 

How long will it take to receive my order?

Delivery times vary based on the item and your location. Custom pieces may require additional time for production. Estimated delivery dates will be provided during the checkout process.

 

Do you ship internationally?

Yes, we offer international shipping. Shipping fees and delivery times vary by destination.

 

Payment and Financing Options

 

What payment methods do you accept?

We accept various payment methods, including major credit cards, Apple Pay, Google Pay, and financing options like Affirm and AfterPay to suit your needs and pay over time.

 

Do you offer financing or installment payment options?

Yes, we have flexible financing plans with Affirm and AfterPay to make your purchase more manageable. Details are available on our website at checkout.

 

What is your policy on sales tax?

Sales tax is applied to orders shipped to states where it is required by law. The applicable tax will be calculated during the checkout process.

 

Lifetime Warranty

 

Do you provide warranties on your jewelry?

Absolutely. Our jewelry is backed by a lifetime warranty that includes free prong tightening, re-polishing, rhodium plating, and cleaning services. Read our full Lifetime Warranty Policy here.

 

What if my jewelry needs repair?

For warranty-related repairs, please contact our customer service team to initiate the process.

 

What happens if I lose a diamond from my setting?

Stone loss due to manufacturing defects is covered under our Lifetime Warranty. However, loss from normal wear or damage is not covered. We offer stone replacement services at cost to help restore your jewelry.

 

Do you offer cleanings and inspections?

To help maintain your jewelry’s integrity, we offer free professional cleaning and inspection services every six months. We recommend these inspections to ensure your prongs and settings remain secure, reducing the risk of stone loss. Contact us to initiate the process.

 

Can I upgrade my diamond in the future?

Yes, we offer a diamond upgrade program. Please contact customer service for details.

 

Ring Sizing, Resizing, and Repairs

 

How do I determine my ring size?

We provide a comprehensive Ring Sizing Guide here to help you find the perfect fit.

 

What if I need to resize my ring?

We offer one complimentary ring resizing within the first year of purchase. Additional resizes or resizing after the first year may incur a fee.

 

What if my ring size changes over time?

We offer one free ring resizing within the first year of purchase. If your ring size changes later, additional resizing services are available for a small fee. Certain styles, such as eternity bands, may require a complete remake and cannot be resized traditionally.

 

What is an eternity band, and can it be resized?

An eternity band features diamonds or gemstones set continuously around the band. Because of this design, resizing is typically not possible. If you need a different size, a new ring may need to be made.

 

What if my jewelry needs repair?

Manufacturing defects are covered under our Lifetime Warranty. However, stone loss or damage from normal wear is not covered. If the issue is not due to a manufacturing defect, repair services will be available at cost, and we will notify you before proceeding.

 

Diamond Certification

 

Are your diamonds certified?

Yes, all our diamonds come with certification from reputable gemological laboratories (GIA / IGI), ensuring their quality and authenticity, You can view each certificate on each diamond’s product page.

 

Are your diamonds laser inscribed?

Many of our diamonds feature a laser inscription on the girdle for identification purposes. If this is important to you, please inquire about the specific diamond.

 

Can I purchase a loose diamond without a setting?

Yes, you can purchase loose diamonds without a setting. Our selection includes a variety of certified loose diamonds to choose from. Contact us for details.

 

Do you offer alternative gemstones, such as sapphires or emeralds?

While our primary focus is on diamonds, we do offer select pieces with alternative gemstones. Contact us for availability and custom requests.

 

Responsibility, Ethics and Sustainability

 

Are your diamonds conflict-free?

Yes, all our diamonds are conflict-free! We are committed to ethical sourcing and ensure our processes adhere to the Kimberley Process Certification Scheme.

 

How do I know if a diamond is ethically sourced?

All our diamonds adhere to the Kimberley Process, ensuring they are conflict-free. We are committed to ethical sourcing and responsible jewelry practices.

 

Do you offer lab-grown diamonds?

Yes, we offer a selection of high-quality lab-grown diamonds as an alternative to natural diamonds. Our catalog includes both lab grown and natural diamonds.

 

Customization Options

 

Can I customize an engagement ring?

Absolutely! We offer a “Design Your Own Ring” feature where you can select any setting, and customize it with your desired diamond shape, carat, clarity, and metal to create a personalized engagement ring.

 

Can I request a custom design?

Yes, we accept custom design requests! If you have a specific vision, reach out to our team, and we will work with you to bring it to life.

 

Do you offer engraving services?

Yes, we provide engraving options on select jewelry pieces. You can personalize your ring with initials, a special date, or a short message during checkout.

 

Do you offer different metal options for engagement rings?

Yes! Our engagement rings are available in platinum, white gold, yellow gold, and rose gold.

 

What is the difference between white gold and platinum?

White gold is an alloy of yellow gold mixed with other metals and is coated with rhodium for a bright white finish. Platinum is a naturally white metal that does not require plating and is more durable but also heavier and more expensive.

 

What is rhodium plating, and does my jewelry need it?

Rhodium plating is a process that enhances the brightness and durability of white gold jewelry. Over time, this plating can wear off, but we offer complimentary re-plating services as part of our Lifetime Warranty.

 

Can I purchase a setting without a diamond?

Yes, we offer settings separately if you’d like to provide your own center stone. Contact us for details.

 

Can I purchase a loose diamond without a setting?

Yes, you can purchase loose diamonds without a setting. Our selection includes a variety of certified loose diamonds to choose from. Contact us for details.

 

Other Services

 

Do you offer price matching?

We strive to offer competitive pricing. If you find a comparable item at a lower price from another authorized U.S. retailer, please contact us to discuss potential price matching options.

 

Does Nature Sparkle offer insurance for your jewelry?

We do not provide direct insurance but strongly recommend insuring your jewelry through a trusted insurance provider to protect your investment against loss, theft, or damage.

 

Do you offer appraisals for your jewelry?

Yes, we provide appraisal documents for our jewelry upon request, which can be useful for insurance purposes.

 

What is your policy on diamond upgrades, trade-in or buy-back?

We offer a diamond upgrade program, allowing you to trade in your existing diamond for a larger or higher-quality stone. Terms and conditions apply; please contact customer service for details. We do not offer a general buy-back program.

 

Do you sell wedding bands?

Yes, we offer a variety of wedding bands for all styles and preferences, including classic metal bands, diamond bands, and eternity rings

 

Do you offer men’s wedding bands?

Yes, we carry a variety of men’s wedding bands in different metals, finishes, and styles, including plain metal, textured, and diamond-accented bands.

 

Do you sell diamond earrings and necklaces?

Yes! We offer a selection of fine jewelry including diamond studs, hoops, pendants, and necklaces.

 

Do you offer gift packaging?

Yes, all our jewelry comes in elegant packaging, perfect for gifting.

 

Cleaning and Care

 

How should I care for my jewelry?

We recommend regular cleaning and inspections. To help maintain your jewelry’s integrity, we offer free professional cleaning and inspection services every six months. We recommend these inspections to ensure your prongs and settings remain secure, reducing the risk of stone loss. Contact us to initiate the process.

 

How do I clean my diamond jewelry at home?

Regular cleaning and maintenance are essential to keep your jewelry looking its best. To keep your jewelry sparkling, soak it in a mixture of warm water and mild dish soap for 15-20 minutes, then gently scrub with a soft brush. Rinse and dry with a lint-free cloth. Avoid harsh chemicals and ultrasonic cleaners unless recommended for your specific piece.

 

What is the best way to store my jewelry?

Store your jewelry in a fabric-lined box or soft pouch to prevent scratches. Keep pieces separate to avoid tangling and damage. Avoid exposing your jewelry to harsh chemicals, and store it in a safe place when not in use.

 

How do I care for my wedding band?

Regular cleaning and inspections will keep your wedding band in great condition. Remove it during heavy physical activities to prevent damage, and store it separately to avoid scratches.

 

Order Changes, Requests, and Issues

 

Can I make changes to my order after it has been placed?

Once an order is placed, we begin processing it right away. If you need to make changes, contact us as soon as possible, and we will do our best to accommodate your request. However, modifications may not always be possible, especially for custom or engraved pieces.

 

Can I cancel my order?

Orders can be canceled within a short window after placement. If your order has already entered production or has shipped, it may not be eligible for cancellation. Please contact our customer service team immediately if you need to cancel an order.

 

What if my ring arrives and I don’t love it?

We offer a 30-day return policy. If you’re not satisfied, you can return your ring in its original, unworn condition for a full refund or exchange.

 

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a return or exchange and cover any associated shipping costs.

 

Contact Us 

 

How can I contact customer service?

Our dedicated customer service team is available 24/7 to assist you. You can reach us via email, phone, or live chat on our website.

 

Do you offer a referral program?

We appreciate customer referrals! Stay tuned for exclusive referral discounts and rewards.

 

How can I stay updated on promotions and new products?

Subscribe to our newsletter and follow us on social media to receive the latest updates and exclusive offers.

 

What if I have additional questions?

Our customer service team is always here to help. Feel free to contact us via live chat, phone, or email for personalized assistance.